SHIPPING & RETURNS
PRODUCTION
Each Asater Still print is produced individually following your order.
Please allow 7–10 business days for printing, inspection, signing and preparation before dispatch. Once your order has shipped, you will receive an email containing your tracking information.
SHIPPING
Complimentary delivery by DHL Express is included with every print.
Delivery times vary according to destination and begin once production is complete. Delays caused by customs procedures, local authorities, adverse weather or circumstances outside our control may occasionally occur.
Please ensure that your delivery address and contact information are correct when placing your order. If you need to amend an address, contact info@asaterstill.com as soon as possible. Changes cannot be guaranteed once an order has been dispatched.
CUSTOMS, DUTIES AND TAXES
International orders may be subject to import duties, local taxes or customs-processing fees upon arrival in the destination country.
These charges are not included in the purchase price and remain the responsibility of the recipient. Asater Still cannot predict or control charges imposed by local customs authorities.
PACKAGING
Prints are carefully inspected, wrapped in protective archival tissue and securely packaged in a durable, heavyweight mailing tube.
Please retain all original packaging until you have inspected your artwork.
DAMAGED OR INCORRECT ORDERS
If your print arrives damaged, defective or incorrect, please contact info@asaterstill.com within 48 hours of delivery.
Include your order number, a description of the issue and clear photographs of:
• The artwork
• The exterior packaging
• The mailing label
• Any visible damage to the tube or internal packaging
Please retain the artwork and all original packaging while the claim is reviewed. Where the claim is accepted, an appropriate replacement, repair or refund will be arranged at no additional cost.
RETURNS
If you wish to return a standard-size print, please contact info@asaterstill.com within 14 days of delivery. You will then receive instructions and the correct return address.
The print must be returned unused, unframed and in its original condition and packaging. Please do not send an artwork back without contacting us first.
Unless the artwork is damaged, defective or incorrect, the customer is responsible for the cost and safe return of the print. We strongly recommend using a tracked and insured delivery service, as returned artworks remain the customer’s responsibility until received.
Custom-size, commissioned, personalised or specially produced artworks cannot be returned unless they arrive damaged, defective or incorrect. This does not affect any statutory rights that may apply.
REFUNDS
Approved refunds will be issued to the original payment method after the returned artwork has been received and inspected.
We may reduce or refuse a refund if the print is returned damaged, framed, altered, improperly packaged or otherwise not in its original condition. Any customs charges or import duties paid by the recipient are not refundable by Asater Still.
CANCELLATIONS
If you wish to cancel an order, contact info@asaterstill.com as soon as possible.
If production has not started, we will make every effort to cancel the order. Custom-size or personalised orders cannot normally be cancelled once production has begun.
LOST OR DELAYED SHIPMENTS
If tracking indicates that a shipment has been delivered but you have not received it, or if tracking has stopped updating for an unusual period, please contact info@asaterstill.com.
We will work with DHL to investigate the shipment. Claims are subject to the carrier’s investigation and processing times.
CONTACT
For questions concerning delivery, returns or an existing order, please contact:
Please include your full name and order number whenever possible.
Last updated: September 2026